FAQ
WHAT ARE YOUR HOURS OF OPERATION?
Doggy Daycare
Monday - Friday: 8.15am - 5.30pm
Dog Walking
Monday - Friday: A time that suits both parties
We charge a late pick-up fee of $10.00 (after 5.30 pm) Please make sure you are on time or call us if you are running late.
HOW DO I GIVE YOUR DAYCARE A TRY?
1. COME FOR A MEET AND GREET
The meet and greet will only take 10 minutes of your time. We have each of our canine guests undergo an evaluation to make sure that the environment is right for them. Book for a meet and greet on our booking page.
2. FILL IN OUR APPLICATION FORM
Complete the Pet/Owner Information Sheet and Release of Liability/Contract and bring it to the meet and greet or send it through to our email.
3. PROVIDE VACCINATION RECORDS
Before your pets first stay at our boarding facility, you will need to show us a copy of their current vaccination records. Please bring your Pet Passport to the meet and greet.
DO I HAVE TO SHOW MY DOGS VACCINATION RECORDS?
Please bring your pet passport to the meet and greet.
WHAT DOES THE 'MEET & GREET' INVOLVE?
The meet and greet will only take 10 minutes of your time. We have each of our canine guests undergo an evaluation to make sure that the environment is right for them. They will also get to meet our dog, Hugo, to see if they get along.
DO YOU SEND PHOTO UPDATES WHILE THEY'RE UNDER YOUR CARE?
Yes, we always take photos of the dogs and send them to their parents for reassurance.
MY DOG NEEDS MEDICATION, CAN YOU ADMINISTER THE MEDS?
Yes, absolutely. We are trained in administering medication for your pets.
WHAT ARE YOUR PAYMENT TERMS?
We work on a first come first served basis and do not accept deposits.
We only accept bank transfers as a form of payment, we do not accept cash. We will send you a quote when your booking has been confirmed.
We charge a late pickup fee of $10 (after 5.30 pm). Please make sure you are on time or call us if you are running late.
Daily rates are double on Christmas Day, Boxing Day and New Year’s Day, and all Public Holidays.
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
Either party may terminate the Pet Sitting Contract. A full refund will be given provided the following conditions are met:
- A minimum of 72 (seventy-two) hours prior to the first scheduled visit without incurring penalties or damages.
- Your dog(s) are not aggressive.
Failure by the Owner to cancel by giving the minimum notice required or any cancellation during recognised holiday periods will result in a 30% cancellation fee of the total amount due unless such cancellation is caused by severe weather, death in the family, or a medical emergency.
Changes made to the departure or return dates after a booking has been confirmed will not be applicable for a partial refund unless such changes are caused by circumstances beyond their control.
Where the Sitter as sole proprietor needs to cancel later than 72 hours prior to the Owner's departure due to unforeseen circumstances, he/she may appoint a substitute with the written approval of the Owner and any difference in the fees charged shall be for the account of the Sitter.
Should any pet become aggressive or dangerous, the Sitter may:
- Arrange with the pet's Guardian to assume responsibility for the pet until the Owner's return.
- Place the pet into a kennel or animal care facility at the Owner's expense if the Guardian is unable or unwilling to assume responsibility for the pet.
In either event as described in above, the service shall be deemed terminated unless the Sitter agrees to continue with other home caring duties and/or caring for other listed pets at no reduction in compensation.
Termination under the circumstances described above shall not entitle the Owner to any refunds nor relief of any outstanding payments due.
ARE ALL DOGS ACCEPTED AT SALTY DOGS?
Unfortunately no, our services are only suitable for dogs that are:
- 18 months or above
- 15kg or under
- toilet trained
- fully vaccinated
- have current dog registration tag
We are happy to accept all breeds as long as they are obedient, non-destructive, and non-aggressive towards other dogs.
We do not accept incontinent dogs, dogs that chew furniture or other household items. If your dog causes any damage to the carer's property, any costs must be reimbursed to the carer.
Please book a meet and greet and we can undergo a quick evaluation to see if your dog is suitable for our services.
DOES MY DOG HAVE TO BE REGISTERED?
Yes. Anybody walking or caring for someone's dog, is considered to be responsible for it.
Under Wellington Council Bylaw, Dog Policy 2016, Animal Services can issue an on the spot fine of $300 if a dog's registration tags are expired or not displayed.
All dogs in Wellington must have the new yellow metal tags.
IS SALTY DOGS INSURED?
Yes. Salty Dogs Dog Minding Service has full commercial insurance.